HER Cincinnati is seeking dedicated Recovery Services Care Coordinators to join our team. The Care Coordinator is crucial in ensuring the smooth coordination of services for our clients and residents. This position will work with the Off the Streets program and the Anna Louise Inn at 2401 Reading Road, Cincinnati, OH 45202.

There are full-time and part-time positions available.

The full-time position works 40 hours per week, five 8-hour shifts. The hours worked will mainly be on 2nd shift (4:00 pm to midnight) and occasionally on 1st shift (8:00 am to 4:00 pm). This position will work on weekends as needed. The starting pay rate is $17.00 per hour. Benefits are available on the first of the month following the hire date.

The part-time position works 24-32 hours per week, three to four 8-hour shifts. The hours worked will mainly be on 2nd shift (4:00 pm to midnight) and occasionally on 1st shift (8:00 am to 4:00 pm). This position will work on weekends as needed. The starting pay rate is $17.00 per hour. Applicable benefits are available on the first of the month following the hire date.

ABOUT THE POSITION:
As a Care Coordinator, you will be expected to work with and serve a diverse and unique population. Our clients and residents come from all walks of life, and each has its own barriers and struggles, which we attempt to assist with however we can. Nine out of 10 women in the OTS program have cooccurring disorders, which means they have a mental health and substance use diagnosis when coming into our program. This leaves these women vulnerable to homelessness and incarceration. We work to help them lead fulfilling and empowered lives. Nearly all the women coming into our program have also experienced some trauma throughout their lives, many with an existing PTSD diagnosis. As a member of the HER Cincinnati team, you will be expected to conduct yourself in a trauma-informed manner. We work hard to be a trauma-informed agency that aims to never retraumatize our clients and residents through our work with them. We also aim to meet our clients where they are - meaning that we collaborate with their goals and help them achieve what they feel is important. Due to the severe mental health we see in our program, the needs of the women are large. As a team member, you must utilize de-escalation, motivational interviewing, active listening, and many more techniques to interact with and assist our clients. We provide supervision and staff development to assist you with developing and utilizing these skills.

RESPONSIBILITIES
Our Care Coordinators work at both the front desk (reception area) of the Anna Louise Inn and work with our female clients in the Off the Streets recovery unit. Employees are trained in both areas and scheduled in either area based on need.

Duties of the Off the Streets unit include but are not limited to:
- Provide administrative support to Case Managers.
- Make rounds to ensure clients are in designated areas; conduct random room checks.
- Ensure that the clients complete assigned duties and attend scheduled programming.
- Medication assistance.
- Conduct urine screens as requested by Case Managers.
- Observe clients and complete progress notes.

Duties of the front desk/reception area include but are not limited to:
- Receive and welcome residents, clients, staff, and visitors.
- Supervise incoming and exiting visitors for the purpose of security; monitor the electronic security system.
- Receive and direct all incoming telephone calls.
- Assist with clerical duties.

QUALIFICATIONS:
• A high school diploma or equivalency required; CDCA preferred.
• At least one successful year of work experience in a recovery setting; education/training in the areas of substance abuse, mental health counseling or related fields a plus.
• Must demonstrate an ability to work with a diverse urban population, and a challenging population.
• Demonstrate cultural sensitivity and emphasize a safe and respectful environment for clients, residents, and staff.
• Experience and working knowledge in an office environment, including knowledge of Microsoft Office applications.
• Experience with and understanding of the importance of handling confidential information.
• Must have an outgoing, positive personality and excellent communication and organizational skills.

WHAT WE OFFER:
• Competitive hourly rate
• 401K profit sharing
• Medical, dental, and vision insurance (if working 30 or more hours per week)
• Company-paid life and disability insurance (if working 30 or more hours per week)
• Generous paid vacation and sick time
• Eleven paid holidays

WHO WE ARE:
HER Cincinnati is a social service agency whose mission is “empowering women to break the cycles of poverty, addiction, and human trafficking.”

Off the Streets is an award-winning, evidence-based program dedicated to serving the needs of women with histories of sex trafficking and exploitation. Off the Streets uses a culturally sensitive, trauma-informed model to help survivors of sex trafficking find safety, recovery, and empowerment.

The Anna Louise Inn has been providing safe and affordable housing for single women since 1909. It is a safe harbor, offering a community of women a sense of home. Often our residents have nowhere else to go, and we provide the stability they need to offer them hope and independence.

Read more about these and other programs at www.hercincinnati.org.

NEXT STEP:
To apply for our Care Coordinator positions, please e-mail your resume to our HR department - hr@hercincinnati.org. 

HER Cincinnati is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.