HER Cincinnati is hiring a full-time Care Coordinator for Anna Louise Inn and Off the Streets programs.

The position is full-time, working 40 hours per week, five 8-hour shifts. The hours worked will rotate between 1st shift (8:00 am to 4:00 pm) and 2nd shift (4:00 pm to midnight), with an occasional 3rd shift (midnight to 8:00 am) and will include weekends as needed.

The starting pay rate is $16.00 per hour, plus a .50 per hour shift differential for hours worked on 3rd shift. The work location is the Anna Louise Inn, 2401 Reading Road, Cincinnati, OH 45202.

The duties of the Care Coordinator position involve working at the front desk (reception area) of the Anna Louise Inn and working with our female clients in the Off the Streets recovery unit. Employees are trained in both areas and scheduled in either area based on need.

As a Care Coordinator, you will be expected to work with and serve a diverse and unique population. Our clients and residents come from all walks of life, and each has its own barriers and struggles, which we attempt to assist with however we can. Nine out of 10 women in the OTS program have cooccurring disorders, which means they have a mental health and substance use diagnosis when coming into our program. This leaves these women vulnerable to homelessness and incarceration. We work to help them lead fulfilling and empowered lives. Nearly all the women coming into our program have also experienced some trauma throughout their lives, many with an existing PTSD diagnosis. As a member of the HER Cincinnati team, you will be expected to conduct yourself in a trauma-informed manner. We work hard to be a trauma-informed agency that aims to never retraumatize our clients and residents through our work with them. We also aim to meet our clients where they are - meaning that we collaborate with their goals and help them achieve what they feel is important. Due to the severe mental health we see in our program, the needs of the women are large. As a team member, you must utilize de-escalation, motivational interviewing, active listening, and many more techniques to interact with and assist our clients. We provide supervision and staff development to assist you with developing and utilizing these skills.

• Observe clients and complete progress notes
• Ensure that the clients complete assigned duties and attend scheduled programming
• Make rounds to ensure that clients are in designated areas; conduct random room checks
• Medication assistance
• Conduct urine screens as requested
• Conduct internal groups with clients
• Accompany clients to outside activities
• Provide administrative support to Case Managers
• Receive and welcome residents, clients, staff and visitors
• Receive and direct all incoming telephone calls
• Supervision of incoming and exiting visitors for the purpose of security
• Monitor electronic security system
• Assist with clerical duties

• A high school diploma or equivalency required; CDCA preferred.
At least one successful year of work experience in a recovery setting; education/training in the areas of substance abuse, mental health counseling or related fields a plus.
• Must demonstrate an ability to work with a diverse urban population, and a challenging population.
• Demonstrate cultural sensitivity and emphasize a safe and respectful environment for clients, residents, and staff.
• Experience and working knowledge in an office environment, including knowledge of Microsoft Office applications.
• Experience with and understanding of the importance of handling confidential information.
• Must have an outgoing, positive personality and excellent communication and organizational skills.

• Competitive hourly rate
• 401K profit sharing
• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• Generous paid vacation and sick time
• Eleven paid holidays

HER Cincinnati is a social service agency whose mission is “empowering women to break the cycles of poverty, addiction, and human trafficking.”

Off the Streets is an award-winning, evidence-based program dedicated to serving the needs of women with histories of sex trafficking and exploitation. Off the Streets uses a culturally sensitive, trauma-informed model to help survivors of sex trafficking find safety, recovery, and empowerment.

The Anna Louise Inn has been providing safe and affordable housing for single women since 1909. It is a safe harbor, offering a community of women a sense of home. Often our residents have nowhere else to go, and we provide the stability they need to offer them hope and independence.

Read more about these and other programs at www.hercincinnati.org.

To apply for our Care Coordinator position, please e-mail your resume to our HR department - hr@hercincinnati.org

HER Cincinnati is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.