HER Cincinnati is seeking three dedicated Recovery Services Care Coordinators to join our team. In this vital role, the Care Coordinator is responsible for ensuring seamless service coordination for our clients and residents, supporting their recovery journeys, and promoting overall well-being. These positions will have a dual role, working with the Off the Streets program and at the front desk of the Anna Louise Inn, located at 2401 Reading Road, Cincinnati, OH 45202. The deadline to apply for these positions is Friday, August 28, 2026.

We are hiring for three positions:
• One person will be hired to work 1st shift (8:00 am to 4:00 pm) every other Saturday and Sunday (8 hours per calendar week). Primary duties are at the front desk of Anna Louise Inn.

• One person will be hired to work 2nd shift (4:00 pm to midnight) every other Friday, Saturday and Sunday (8-16 hours per calendar week). Primary duties are at the front desk of Anna Louise Inn.

• One person will be hired to work 3rd shift (11:55 pm to 8:00 am), 32 hours per week, with rotating weekends. Primary duties are in the Off the Streets recovery unit.

The starting pay rate is $17.50 per hour. If you work 3rd shift, there is an additional shift differential of $1.50 per hour. 

ABOUT THE CARE COORDINATOR POSITION:
The duties of the Care Coordinator position involve working at the Anna Louise Inn front desk (reception area) and working with our female clients in the Off the Streets recovery unit. Employees are trained in both areas and scheduled in either area based on need. 

Duties of the Off the Streets unit include, but are not limited to:
o Provide administrative support to Case Managers.
o Make rounds to ensure clients are in designated areas; conduct random room checks.
o Ensure that the clients complete assigned duties and attend scheduled programming.
o Medication observation.
o Conduct urine screens as requested by Case Managers.
o Observe clients and complete progress notes.

Duties of the front desk/reception area include, but are not limited to:
o Receive and welcome residents, clients, staff, and visitors.
o Supervise incoming and exiting visitors for the purpose of security; monitor the electronic security system.
o Receive and direct all incoming telephone calls.
o Observe residents and complete daily reports.

REQUIREMENTS:
• At least 5 years in recovery, if applicable.
• A high school diploma or equivalency required; CDCA preferred.
• At least two successful years of work experience in a recovery setting; education/training in the areas of substance abuse, mental health counseling, or related fields.
• Demonstrate cultural sensitivity and emphasize a safe and respectful environment for clients, residents, and staff.
• Experience and working knowledge in an office environment, including knowledge of Microsoft Office applications, and telephone etiquette. 
• Must exhibit kindness towards others and have excellent communication and organizational skills.

WHAT WE OFFER:
• Competitive hourly rate
• 401K profit sharing
• Generous paid vacation and sick time
• Paid holidays
• Health benefits and more are available to those working at least 30 hours per week.

WHO WE ARE:
HER Cincinnati (housing, education, and recovery) is a social service agency whose mission is “empowering women to break the cycles of poverty, addiction, and human trafficking.” Off the Streets is an award-winning, evidence-based program dedicated to serving the needs of women with histories of sex trafficking and exploitation. Off the Streets uses a culturally sensitive, trauma-informed model to help survivors of sex trafficking find safety, recovery, and empowerment. The Anna Louise Inn has provided safe and affordable housing for single women since 1909. It is a safe harbor that offers a community of women a sense of home. Often, our residents have nowhere else to go, and we provide the stability they need to offer them hope and independence. Read more about these and other programs at www.hercincinnati.org.

NEXT STEP:
To apply for our Care Coordinator position, please email your resume to our HR department at hr@hercincinnati.org. 

HER Cincinnati is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.